Terminal Link is a pre-booked service, so the most important journey information is collected before travel. The booking form asks for the pickup, destination, date, time, passenger count and relevant airport information so the journey can be priced and recorded correctly.
Customers who book using an email address can sign in to My Bookings using a one-time verification code. Change and cancellation requests can be submitted from the account, but they remain pending until reviewed rather than immediately altering a live booking.
For airport collections, providing accurate flight details is important. The service includes flight monitoring and 45 minutes of free waiting time for airport pickups under the service terms. For larger parties, choose a vehicle with enough passenger and luggage capacity.