Privacy Policy

Last updated: 23 August 2026.

Who we are

Terminal Link provides pre-booked airport transfers, long-distance and related passenger transport services in the UK. For data-protection purposes, Terminal Link is the controller of personal information collected through this website. You can contact us through the website contact page with privacy questions or requests.

Information we collect

We may collect your name, email address, telephone number, pickup and destination details, journey dates and times, flight information, passenger and luggage details, accessibility or special requirements, selected vehicle, quoted fare, booking reference, booking status, change requests and messages you send through the website or AI booking assistant.

Why we use it

We use personal information to provide quotes, process and administer bookings, contact you about journeys, manage requested changes or cancellations, prevent fraud and misuse, maintain service records, comply with legal obligations and improve the operation and security of our website. Our lawful bases may include taking steps at your request before entering a contract, performing a contract, complying with legal obligations and our legitimate interests in operating and protecting the service.

AI booking assistant

If you use the AI booking assistant, your chat messages and information you choose to provide may be sent to our AI service provider so the assistant can respond and perform requested booking actions. Do not include information that is unnecessary for your journey. Payment is required to complete a booking. The AI assistant may help prepare your journey details, but payment must be completed through the approved booking payment flow before the booking is confirmed.

Who we share information with

We may share information with drivers or transport providers involved in delivering your journey and with technology suppliers that provide hosting, database, routing/maps, email and AI services. We only share information needed for the relevant purpose and may also disclose information where required by law.

International processing

Some technology suppliers may process information outside the UK. Where required, appropriate safeguards should be used for international transfers, such as recognised contractual protections or adequacy arrangements.

How long we keep information

We keep booking and related records only for as long as reasonably necessary for operational, accounting, legal, insurance and dispute-handling purposes. Login verification codes are short-lived and are not intended to be retained as permanent account credentials.

Security

We use technical and organisational measures intended to protect personal information, including encrypted HTTPS connections in production, signed fare data and restricted administrative access. No online service can guarantee absolute security.

Your rights

Depending on the circumstances, UK data-protection law may give you rights to access, correct or erase your information, restrict or object to processing, receive certain information in a portable format and complain about how your information is handled. You may also complain to the UK Information Commissioner's Office.

Changes to this policy

We may update this policy when our services, suppliers or legal requirements change. The latest version will be published on this page with an updated date.

Launch note: add the legal name and business contact details of the Terminal Link data controller before public launch and obtain professional legal review where appropriate.